| Our
belief, formed many years ago but just as strong today, was that a major failing
of our industry was the
generally poor service given to clients. Lack of information,
poor adherence to commitments, poor
communication, lack of transparency.
It simply makes for poor standards, poor quality and mistrust.
So
we decided to do things differently.
We invested a large amount of time
and money on the quality of our customer service staff and on account
management
training and systems. We developed a Partnering philosophy before it became popular.
It is built on shared goals, shared standards, lasting relationships, a desire
for both parties to
benefit from working with each other – and trust.
It uses modern methods of communication and administration that
substantially
cut wasted time, misunderstanding and conflict.
We see our role as an
integral part of our client’s company. We do all we can to ensure that their
buildings and
services work as efficiently as possible to achieve their business
aims. We treat their problems as our own and
work tirelessly to resolve them.
This, to us, is the true Partnering philosophy.
We do make mistakes,
but not many. Everyone at Skilz is committed to minimising these and to resolving
them quickly if they occur. And we work to a set of rigorous KPI’s against
which we measure our performance – and we ask our clients to measure us too.
The benefits are clear
- team working with shared aims and objectives
- reduced
management time for clients
- quicker decisions and implementation
- better
communication and site productivity
- less wasted time
- less
risk
- reduced costs
It really is the only way to
work. |
